DONG PHUONG is committed to providing customers with high quality equipment and spare parts for industry with clear origin. DONG PHUONG also provides customers with equipment warranty options and technical support in each specific condition to maximally meet customer requirements.
Currently, DONG PHUONG is providing warranty for all sold equipment in accordance with the manufacturer's commitment standards. Depending on each product group and manufacturer, the warranty period is committed from 6 months to 1 year.
All warranty cases due to product errors are repaired/renewed in accordance with the warranty policy prescribed for each product group.
Time to fix
- Within no more than 4 hours from receiving information about the warranty product, we will take measures to handle and discuss with customers.
- In case the device has a problem, the technical team tries to find the error and fix the problem in the shortest time. In cases of serious problems, requiring a long time to repair equipment and spare parts. DONG PHUONG always has temporary solutions to ensure customers' production activities are not affected.
Technical support during the warranty period
While the equipment and spare parts are still under warranty, to ensure the product or system operates well with high performance and few unusual incidents, warranty and maintenance technicians of DONG PHUONG will come to the equipment installation site for technical inspection, check the condition of the equipment and provide technical maintenance for the equipment.
In case of necessity, DONG PHUONG will provide recommendations as well as adjustments to the usage process... ensuring the product works best.
Technical support after the warranty period
In order to demonstrate responsibility for its products and services, DONG PHUONG commits to providing technical support to customers for provided products to help the operation and production process always be effective.
DONG PHUONG has a highly qualified technical support team to help answer customer questions quickly and effectively.